Shipping & Orders FAQs
How long does order processing take?
Most orders are processed within 1–3 business days, excluding weekends and holidays.
How long does shipping take after my order is processed?
Shipping speed depends on your location and the shipping option selected at checkout. Estimated delivery times are shown during checkout when available.
Do you provide tracking information?
Yes. Once your order ships, you’ll receive a tracking number by email (or in your account dashboard if available).
Can I change my shipping address after placing an order?
If your order has not shipped yet, contact support immediately. Once shipped, changes may not be possible.
What happens if my package is delayed?
Carrier delays can happen due to weather, peak seasons, or routing issues. If tracking hasn’t updated for an unusual amount of time, contact us and we’ll assist.
Do you ship internationally?
Yes, we do ship internationally to Europe, South America, and some Asian Countries
Do you ship everywhere?
Some areas may have restrictions. If we cannot ship to your location, the checkout system may prevent the order from completing.
Will I need to sign for delivery?
Depending on the order type, carrier policy, and local regulations, most times it is not needed
✅ Returns & Refunds FAQs
Do you accept returns?
We offer a returns process based on eligibility. Please contact support as soon as possible if there’s an issue with your order.
What items are eligible for a return or replacement?
Eligibility depends on the situation (for example: wrong item received, damaged on arrival, or order issues). Some items may not be returnable due to compliance and safety policies.
What if my order arrives damaged?
If your package arrives damaged, contact support with:
- Your order number
- Clear photos of the packaging and item
We’ll review and help resolve it quickly.
What if I received the wrong item?
If you received the wrong item, contact support immediately and we’ll confirm the issue and arrange the next steps.
When will I receive my refund?
Once approved, refunds are processed back to the original payment method. Refund timing depends on your bank or payment provider.
Can I cancel my order?
If your order hasn’t shipped yet, cancellation may be possible. Contact support right away and we’ll check the status.
What if my package shows “Delivered” but I didn’t receive it?
First, check around your delivery location and with neighbors/household members. If it’s still missing, contact the carrier and then contact us so we can assist further.